Reporting to the Managing Director, the Client Services Director is responsible and accountable for all accounts in the cluster and for the strategic and financial planning of the business.
Responsibilities
* Client Management: Responsible for all the accounts in the cluster and business development.
o Responsible for strategic planning & setting long‑term goals.
o Responsible for ensuring alignment with the organization’s goals and objectives.
o Work closely with other departments and clusters to identify needs and opportunities, and constantly improve internal collaboration.
* Revenue:
o Ensure that all accounts deliver expected revenue targets and profitability.
o Overall revenue accounting of minimum ~7m+.
* Project Management:
o Supervises the Research team to ensure projects are delivered on time and with high standards of quality.
o Provides support to Research teams during client meetings and for complex/strategic research proposals or tenders.
* People:
o Manages a minimum of 10 team members directly or indirectly.
o Mentors teams in research skills and career development.
o Manages team budget and resources.
Qualifications
* Minimum 5 years of higher education with knowledge in market research and/or sensory research.
* Knowledge of food and/or cosmetic products, quantitative consumer research methodologies, sensory methodologies, and statistics.
* Significant experience in a Research manager role at SAM or other companies.
* Experience in leading and mentoring research teams.
* Skills in managing budgets.
* Excellent written and oral communication skills in English and French.
* Proficiency in MS Office: Word, Excel, PowerPoint, etc.
* Strong leadership abilities to manage teams and oversee large‑scale research initiatives.
* Excellent organisational and problem‑solving skills.
* Rigorous, responsive and proactive.
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