Client Relationship Manager
Join a forward-thinking property management business known for its meticulous standards, strong client partnerships, and smart, people-first approach.
This role is central to ensuring each development in your portfolio runs smoothly, with great service, solid compliance, and genuine customer care at its core.
Role Overview:
* Location: Hybrid/Borehamwood. Office-based Mondays & Fridays, flexible mid-week (home or site).
* Package: £40,000- £45,000pa & benefits
* Industry: Property & Asset Management
What You’ll Be Doing:
* Oversee the day-to-day management of residential developments, ensuring a first-class service to clients and residents.
* Lead on mobilisation for new contracts — coordinating with key stakeholders and ensuring all processes are completed accurately and on time.
* Take ownership of risk management, maintaining detailed audit trails and ensuring full compliance with health, safety, and legal requirements.
* Manage contractor relationships, tendering, implementing, and reviewing contracts to ensure value for money.
* Support financial management across your portfolio, including budget preparation, service charge oversight, and client reporting.
* Act as a brand ambassador, providing proactive, empathetic customer service and ensuring all interactions reflect the POD values.
* Work collaboratively with colleagues to continuously improve processes, compliance standards, and client satisfaction.
Main Skills Needed:
* Experience working within Block, Facilities or Residential Management is essential.
* 2+ years of experience as a Client Relationship Manager.
* Strong understanding of risk management, compliance, and contract administration.
* Confident communicator, able to liaise effectively with clients, residents, contractors, and internal teams.
* Commercially aware with sound budgeting and financial reporting skills.
* Detail-oriented, organised, and comfortable managing multiple developments simultaneously.
* Tech-savvy, methodical, and committed to delivering high-quality service.
What’s in It for You:
* Work with a company that genuinely values its people and delivers on its promises.
* A collaborative, supportive culture built around trust, learning, and shared success.
* Opportunities for career progression and professional development.
* Hybrid working with flexibility and autonomy.
* A business that lives its values, meticulous, dedicated, smart, and supportive.
Let’s talk about what your next move could look like.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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