We’re supporting a well-established, forward-thinking business based in Belper, who are looking to add two experienced Complaints Handlers to their growing team. This is an excellent opportunity to join a company that truly values its people, offering genuine development opportunities and a positive, collaborative working culture.
You’ll be at the heart of the business, ensuring every customer receives the highest level of service and that any concerns are handled with empathy and professionalism.
Your day-to-day will include:
Managing customer complaints across phone, email, and digital channels, ensuring each case is followed through to resolution.
Investigating issues thoroughly, identifying root causes, and working closely with internal departments to resolve them effectively.
Communicating clearly and professionally, providing updates to both customers and internal stakeholders.
Supporting the escalation process when needed and ensuring all cases are handled in line with company policy and relevant legislation.
Sharing insights and feedback with management to help improve processes and enhance the overall customer experience.
We’re looking for someone who takes pride in providing an exceptional level of service and enjoys taking ownership of customer cases.
You’ll ideally bring:
Previous experience in customer service, complaint handling or case management within a fast-paced environment.
Excellent communication skills — both written and verbal — with the confidence to handle sensitive conversations.
Strong attention to detail, good problem-solving ability, and a calm, professional approach.
A solid understanding of Microsoft Office and web-based systems.
A qualification in Customer Service or equivalent experience is advantageous, as is knowledge of consumer rights and complaint legislation.
Salary & Working Hours
Salary is £28,479pa plus bonus
Working hours are Monday – Friday with an occasional Saturday and 1 Bank Holiday per annum
Amazing benefits package including award winning pension scheme, free on site parking, subsidised private healthcare, ongoing professional development opportunities and a health and wellbeing scheme amongst others.
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.
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