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Chartered Insurance Institute provided pay range
This range is provided by Chartered Insurance Institute. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Data Quality Officer – 6 Month Fixed Term Contract
Hybrid, London - City
Full time, Fixed Term
Our mission
The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this, the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Our vision
Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Your role
As a Data Quality Officer, your mission is to enhance the accuracy and completeness of the CII's records. By addressing data gaps and replacing dummy data with up-to-date information, you will help the Institute operate more efficiently, reduce processing errors, and improve communication with members and target audiences.
You will methodically work through data records allocated from the CRM database, filling in missing information, replacing inaccurate data, and liaising with Customer Services for further member support. Throughout your work, you will have access to support from the CRM Manager, Membership Manager, Data Governance Manager, and Data Protection Officer.
You
* You have proven administrative experience, particularly in data management and customer service.
* You are skilled in using and maintaining databases, with knowledge of CRM systems like D365 or Salesforce.
* You thrive on improving data quality and ensuring accuracy.
* You enjoy methodical work and take pride in maintaining clean, validated records.
* You collaborate effectively with various departments to support data integrity.
* You are a confident communicator, comfortable making phone and email enquiries to gather necessary information.
* You are detail-oriented and can efficiently identify and correct data discrepancies.
* You value compliance and ensure all data handling aligns with GDPR and data protection regulations.
In addition to a market-benchmarked base salary, here are some benefits you can expect from CII:
* 10% non-contributory pension
* 30 days annual leave + bank holidays (pro rata)
* Life assurance
* Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
Next steps
If you are interested in this opportunity, please submit your application through the Apply feature at the top of this advert.
If you have any queries or need assistance, contact us at ukjobs@cii.co.uk, and we will respond as soon as possible.
Seniority level
* Entry level
Employment type
* Contract
Job function
* Administrative and Customer Service
Industries
* Insurance, Professional Services, and Administrative and Support Services
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