Location: London, Hybrid (1 day per week in office)
Hours: Full-time, 40 hours per week
About Live Nation
The Live Nation Digital Tech Team (LNDT) drives the fan experience across 36 international Live Nation sites, covering 59 countries and 33 languages. We are truly responsible for the online face of the business and are the team who help fans discover and buy the tickets they just cannot miss out on. As well as our core business with the Live Nation sites, we support and manage over 200 festival and venue sites. These work independently but within our framework and we are required to meet their needs whilst allowing them autonomy.
Role Description
As the Director of Product, you will lead a broad and ambitious remit: shaping the vision, strategy, and execution of next-generation global consumer digital products and content platforms for Live Nation Entertainment.
You will define and maintain a unified product strategy and roadmap across web, mobile, and data platforms, ensuring strong alignment with business goals, technical architecture, and market opportunities. You’ll oversee a portfolio of high-impact initiatives that enhance Live Nation International’s consumer propositions and bring them to life across global markets—including South America, Europe, Asia, the Middle East, and Australasia—working closely with local teams to meet customer and business needs.
You will recruit, mentor, and lead a high-performing team of Product Managers, fostering a culture of accountability, customer-centricity, and data-driven decision-making. You’ll drive disciplined product processes from discovery through delivery, partnering closely with engineering, design, data science, marketing, and operations to ensure consistent and successful execution.
In this role, you will shape the evolution of Live Nation’s digital touchpoints, define and track KPIs and OKRs across product areas, and use data to inform prioritisation and communicate trade-offs. You will ensure adherence to privacy, security, and regulatory standards while championing responsible data practices across teams.
Responsibilities
Product Leadership & Strategy
* Define the long-term product vision and strategy (1–3 years) across web, mobile, and data platforms, ensuring your team translates this into clear execution plans.
* Own and maintain a unified product roadmap across all product verticals, aligning consumer-facing experiences with data platform capabilities and architectural strategy.
* Establish a coherent product narrative and ensure alignment with company goals and market opportunities.
Team & People Management
* Recruit, mentor, and lead a high-performing team of Product Managers across consumer products and data platform domains.
* Foster a strong product culture grounded in accountability, customer-centricity, and data-informed decision-making.
* Set expectations, coach on best practices, and support career development across the product organisation.
Product Process & Execution
* Standardise and improve processes across the entire product lifecycle—from discovery through delivery—to increase consistency, predictability, and quality.
* Drive disciplined product discovery, ensuring teams gather meaningful qualitative and quantitative insights to inform product decisions.
* Partner closely with Engineering (Frontend, Mobile, Data), Data Science, Design, Marketing, and Operations to ensure alignment and successful product delivery.
Metrics, KPIs & Business Outcomes
* Define, track, and analyse KPIs across consumer and data products, including DAU, conversion, retention, data quality, latency, uptime, and cost efficiency.
* Set, cascade, and maintain clear product OKRs across cross-functional teams, ensuring alignment on expected outcomes and success measures.
* Use data to drive prioritisation and communicate trade-offs effectively to senior leadership.
Governance, Privacy & Compliance
* Ensure data products adhere to security, privacy, and regulatory standards (e.g., GDPR, CCPA), working closely with Legal, Security, and Data Governance teams.
* Champion responsible data practices across the product and engineering organizations.
* Collaborate with Data Engineering leadership to define requirements for a scalable, reliable, and cost-effective data architecture that supports real-time features and future growth.
* Anticipate and plan for technical constraints, performance requirements, and architectural evolution across platforms.
Requirements
Required Skills & Experience
* Strategic Leadership: Proven ability to define product vision, long-term strategic planning, and market-aligned product direction.
* Team Leadership: Extensive experience managing, mentoring, and growing teams of Product Managers.
* Technical Acumen: Strong understanding of technical architecture, system constraints, and trade-offs across web, mobile, and data ecosystems.
* Communication: Exceptional presentation skills, capable of influencing executive stakeholders and communicating complex ideas clearly.
* Product Delivery: Track record of delivering complex, multi-quarter, cross-functional initiatives at scale.
* Customer Insight & Research: Ability to synthesize customer and market feedback into clear requirements and strategic opportunities.
* Product Operations: Deep understanding of the full product lifecycle, including defining roadmaps, OKRs, KPIs, and success frameworks.
* Ownership & Execution: Demonstrated ability to take initiative in ambiguous environments and drive products forward with limited guidance.
A job description is a written statement of the essential characteristics job, with its principal responsibilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects the duties and skills involved.
Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
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