Overview
Working closely with a small team of managers to ensure the store runs smoothly day-to-day. Taking responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop. Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely. People management is a key part of the role, including managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate. Where we have close-knit networks of convenience stores, you may need to help another store from time to time.
Responsibilities
* Manage day-to-day store operations and lead a team to keep the store running smoothly.
* Be accountable for the full shop in the absence of more senior managers.
* Collaborate with colleagues to complete tasks and serve customers efficiently and safely.
* Oversee people management, including performance, capability, disciplinaries, scheduling and payroll accuracy.
* Support other nearby stores as needed within the network.
Qualifications / What makes a great candidate
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service, and coaches a team to do the same.
* Delivers KPIs or other performance indicators.
* Can manage disciplinaries, performance issues or other employee relations issues.
* Leads operations and is comfortable doing this alone in the absence of more senior management.
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment, motivating others, driving performance and keeping operations running smoothly.
* Operational leadership skills with responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs—sales, availability, customer satisfaction or colleague engagement.
* Has managed employee relations issues, including performance and absence management.
Benefits
* Discount card: 10% discount off shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
* An annual bonus scheme based on our, and your, performance.
* Free food and hot drinks provided for colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension: we’ll match 4-7.5% of your pension contributions.
* Sainsbury's share scheme: build up an investment at discounted rates.
* Wellbeing support: access to emotional support, counselling, legal and financial advice.
* Colleague networks: connect with like-minded people to help fulfil your potential.
* Cycle to Work scheme: hire a new bike and cycling equipment, while saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Inclusion & Support
An inclusive place to work and shop: We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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