Customer Service Advisor Salary: £26,500 - £27,000 Based in Southall, West London Office-Based Role A well-established, family-run supplier of construction fixings and materials is looking for a Customer Service Advisor to join its busy Southall office. You will play a key role in supporting the sales team, processing customer orders, and preparing documentation to enable the warehouse to pack and dispatch orders for next-day delivery. Key Responsibilities: Handling inbound calls and assisting customers with orders for fixings and ironmongery products Responding to customer queries in a timely and professional manner Processing orders received via telephone and email Managing forward orders and ensuring accurate scheduling Liaising with internal departments to ensure smooth order fulfilment Supporting general administration, including filing, archiving, and maintaining office systemsKey Skills Required: Previous customer service experience, ideally within a call centre or office-based environment Experience handling inbound calls and processing customer orders Strong communication skills, both written and verbal Experience working in a B2B and/or B2C environmentBenefits: On-site parking available Company Pension 20 days annual leave + bank holidays Friendly, down-to-earth company culture 35-hour working week with shifts between 8:00 am and 5:30 pm Monday to FridayIf you bring customer service experience ...