We are looking for an experienced Content Designer to support Digital Channels programmes within the public sector. You will work across services including Report a Change Once (RACO), Customer Account, and the Government App & Wallet, helping design and improve content for citizens, applicants, and developers. You will collaborate with multidisciplinary Agile teams to understand user needs, redesign content structures, and deliver accessible, high-quality content aligned to GDS standards.
Responsibilities
* Review and benchmark existing content against GDS and accessibility standards
* Map user journeys and validate them with stakeholders
* Design clear, concise, and user‑centred content
* Test and iterate content using user research and feedback
* Work closely with product, design, and development teams
* Support the development of content strategy, standards, and governance
* Deliver a structured handover to internal teams
Essential Qualifications
* Proven experience as a Content Designer in digital, multidisciplinary teams
* Strong knowledge of GDS and GOV.UK content standards
* Experience using user research to inform content decisions
* Excellent stakeholder engagement and communication skills
* Experience working in Agile environments
Desirable Qualifications
* Experience with CMS and version control tools
* Public sector or regulated environment experience
Diversity & Inclusion
Scrumconnect is proud to be a Disability Confident employer and welcomes applications from candidates of all backgrounds. We are committed to creating an inclusive and accessible workplace.
About Scrumconnect
Scrumconnect Consulting is a UK award‑winning digital consultancy with over 300 consultants nationwide. We partner with public sector organisations to deliver user‑centred digital services that make public services simpler, faster, and more accessible.
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