ServiceNow Solutions Architect
Contract
Hybrid
JOB DESCRIPTION
About Insight:
Insight Enterprises, Inc. is a Fortune 500 solutions integrator helping organizations accelerate their digital journey to modernize their business and maximize the value of technology. Insight’s technical expertise spans cloud and edge-based transformation solutions, with global scale and optimization built on 33+ years of deep partnerships with the world’s leading and emerging technology providers.
In 2024, Insight had revenues of US$ 8.7 billion, and over 14,000 employees. It has a US$1.7 billion services business, bolstered by recent acquisitions in cloud, CRM, software engineering, and business consulting. In EMEA, Insight operates in Austria, Belgium, Bulgaria, France, Germany, Ireland, Italy, Moldova, Netherlands, Sweden, Romani, Saudi Arabia, Spain, Switzerland, UK, Ukraine, and United Arab Emirates.
ServiceNow Solutions Architect, designs and governs technical solutions on the ServiceNow Platform, bridging business needs with technical; execution by translating requirements into scalable designs, leading development teams, ensuring platform integrity, managing stakeholders and driving platform strategy and roadmap alignment.
Main Duties
* Requirements & Design: Gather complex business needs and translate them into technical solutions and HLDs, ensuring platform fit and value.
* Technical Leadership: Act as a subject matter expert, mentor teams, oversee technical governance, and enforce best practices and coding standards.
* Stakeholder Management: Engage with executives, business stakeholders, and technical teams to build consensus and manage expectations.
* Platform Integrity: Safeguard platform health, manage technical debt, and ensure solutions align with corporate standards.
* Integration & Security: Design and govern integrations with external systems (SAP, CRM) and advise on security (SAML, SSO).
* Project Oversight: Lead architectural discussions, contribute to project scope, and support delivery across sprint cycles.
* Road mapping: Develop and maintain platform implementation roadmaps, identifying future opportunities for enhancement.
Key Skills
* Deep expertise in ServiceNow modules (ITSM, HRSD, CSM, ITOM, etc.).
* Strong understanding of system architecture, design patterns, and integration methods.
* Experience with development lifecycle, agile methodologies, and technical teams.
* Excellent communication, analytical, and problem-solving abilities.
* You can use your knowledge of industry best practice to design, build and deliver solutions to business problems in the ServiceNow platform. You have in-depth knowledge of the most common modules and broad experience of the whole platform. You can design, build and test integrations with the ServiceNow platform.
* ServiceNow certifications such as Certified System Administrator, Certified Application Developer and Certified Implementation Specialist
* Experience of Agile ways of working
* Understanding and experience of low code/no code development such as Creator Workflows
* Minimum of 2 year’s experience in development and deployment with ServiceNow
* Industry qualifications and certifications such as Microsoft, Cisco, AWS, ServiceNow, etc.
* Proficient in administration of cloud environments
* Experience of integrating disparate systems, both on-premise and in the cloud
* Experience of less common ServiceNow modules such as HR Service Delivery, SecOps and GRC
* Scripting skills such as JavaScript, HTML, XML, CSS, AJAX and AngularJS
* Integration experience including Integration Hub, REST, SOAP, SFTP and MID Servers
* Understanding of key technologies such as LDAP, SSL, SSO and VPN
Personal Characteristics
* A role model of collaborative working, valuing and developing employees
* Confident and effective communication and engagement
* High levels of commitment to the achievement of‐business objectives.
* Articulates a clear vision in the day to day delivery of services
* A strategic and innovative thinker who can translate strategy into operational and project plans and business and commercial goals into a highly engaging and robust people strategy
* Able to manage information and interpret and present high quality written, oral and numerical information.
* Able to inspire others to deliver great customer service
* Proven ability to challenge, influence and do things differently with positive business benefits
* Resilient, determined to positively overcome barriers
* Demonstrable commitment to Insights purpose and values