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Job Purpose
The role is designed to support the Operations Manager in all aspects of facilitating and administering Security Operations on a busy, high-profile contract. Duties include managing the on-site security team and acting as a responsible figure for the security contract in the absence of higher management. The Duty Supervisor responds to and closes requests related to their duties and takes ownership, responsibility, and accountability for the on-site security operation when required.
People Management & Staff Engagement
* Show resilience, take feedback positively, and ensure team engagement through briefings and Toolbox Talks.
* Manage performance and misconduct issues according to company policy, escalating as needed.
* Ensure staff maintain the uniform dress code and are motivated and developed using available tools.
* Conduct welfare meetings, appraisals, and ensure mandatory training is delivered and recorded.
* Brief staff prior to shifts, engage with them during and after shifts, and ensure all staff read and sign relevant policies and risk assessments.
Key Responsibilities
* Own daily operations and support the Operations Manager for smooth contract running.
* Manage site staffing, rosters, and cover arrangements, escalating issues as needed.
* Be vigilant against hostile reconnaissance techniques and respond to incidents effectively.
* Complete shift history reports, maintain accurate logs, and respond to emergencies.
* Ensure high standards of customer service, professional representation, and compliance with security industry regulations.
* Prepare for events, conduct site checks, and ensure officers are trained and briefed.
* Lead security drills, training exercises, and site penetration tests regularly.
* Manage staff sickness, conduct investigations, and ensure fair treatment of staff performance issues.
Candidate Profile
* Excellent customer service skills and experience managing security teams.
* Experience with CCTV, IT systems, and incident management.
* Front Line SIA licence in Security Guarding & CCTV Licence.
* Organized, proactive, professional, and able to work independently and in a team.
* High attention to detail and ability to operate under pressure.
Our flexible benefits scheme includes virtual GP, financial wellbeing support, customizable benefits platform, high street discounts, cycle-to-work, life cover, share plans, and employee recognition programs.
We are committed to inclusive recruitment. If you need adjustments during the process, contact us via email.
Join our Mitie team and help us build thriving communities. Apply now!
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