The People Shared Services Manager plays a crucial role in supporting the Head of People Experience and executing the People Strategy to enhance efficiency and processes within the employee experience across the entire group.
This position ensures the smooth delivery of Employee Services, Employee lifecycle administration, Data Management, and Reporting. The primary focus is on driving operational excellence by adhering to standards and SLAs, while promoting a culture of continuous improvement and transformation.
Responsibilities
1. Developing and optimizing an efficient and successful Shared Service Function to improve the employee experience.
2. Collaborating with the People Business Partnering teams on initiatives to support employees, ensuring People Services align with the strategic People Strategy objectives.
3. Driving the use of Resourcelink, powered by Zellis, optimizing workflows and implementing continuous improvement initiatives.
4. Managing the people systems assistants, supporting their development and training.
5. Proactively seeking automation opportunities to improve end-user experience.
6. Being the subject matter expert in system configuration, testing, and deployment of new features and enhancements in the People System.
7. Managing team administration and system changes across the employee lifecycle, including location moves, changes to contracted hours, promotions, processing leavers, and working closely with Payroll to ensure accurate payments.
8. Monitoring data quality, performing audits, and data cleansing activities.
Qualifications
* Experience with HR Systems is essential.
* Experience with HR processes, workflows, and systems improvements.
* Management experience or desire to manage a team of two members is advantageous.
* Effective communication skills across all levels, with the ability to tailor styles to the audience.
* Ability to learn multiple new systems.
If you are passionate about improving people experience and want to make a significant impact within an organization, we encourage you to apply for this exciting opportunity!
Job Details
* Type: Full-time
* Seniority level: Mid-Senior level
* Function: Human Resources
* Industry: Staffing and Recruiting
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