Job Title: Homelessness & Housing Solutions AdvisorRef: Bromsgrove RQ1586244Pay rate: £17.00 per hour PAYERole length: Anticipated 3 monthsWorking Arrangement: Hybrid working - 2 days per week in the officeDBS requirement: A Basic DBS is required for this roleThe role:We are seeking a Homelessness & Housing Solutions Advisor to deliver a professional, customer-focused Homelessness & Housing Solutions Advice Service, with a strong emphasis on prevention and relief of homelessness and to ensure compliance with housing legislation, including the Housing Acts (Part VI & VII), the Homelessness Reduction Act 2017, and related safeguarding and welfare responsibilities.Key Responsibilities:
* Provide inclusive and high-quality advice services to prevent and relieve homelessness
* Act as first point of contact for housing-related enquiries, ensuring efficient resolution or referral
* Operate telephone and face-to-face triage services, offering tailored advice under current legislation and guidance
* Secure temporary accommodation in emergencies on behalf of case officers
* Promote and assist with digital self-service platforms, including the Redditch Home Choice system
* Guide applicants through housing register processes in line with the Allocations Policy
* Maintain accurate records, handle correspondence, and support performance reporting
* Monitor and manage service expenditure responsibly, particularly temporary accommodation costs
* Build and maintain relationships with private sector landlords to expand housing options
* Support service improvement initiatives and contribute to policy development
* Maintain up-to-date knowledge of housing legislation and best practice
* Ensure safe working practices and compliance with all Council policies and procedures
* Collaborate effectively with internal teams and external partners to deliver services
What the client is looking for:
* GCSEs or equivalent including English, Maths and or a second language at Grade A-C
* At least 3 years demonstrable experience working in a homelessness, housing options or other relevant customer advice service
* Knowledge of legislation, regulation, and policy in relation to the provision of the service
* Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations
* Experience of assessing and meeting people’s needs and requirements and managing expectations
* Experience of problem solving through collaboration and partnership working that has achieved excellent outcomes
* Experience of call handling and operating specialist IT systems
* Administrative and assistive experience
* Ability to put internal and external customers at the centre of your work through prompt, personal, and open communication
How to Apply:
* Quote the Job Title and Reference Number in your application.
* Submit your CV in Word format.
* Applications are reviewed on a rolling basis—early submission is recommended.
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