Job Title
Credit Controller
Contract Details
* Full Time - Permanent
* Working Hours: 37 hours, Monday to Friday
* Hybrid Working: 2 days in the office, 3 days remote
About the Role
Power NI, part of Energia Group, is seeking Credit Controllers based in Belfast. The role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions. You will engage proactively with domestic customers experiencing difficulties paying their energy bills via inbound and outbound calls.
Candidate Profile
* Experience in handling difficult conversations in a target-driven environment
* Resilience, empathy, and adaptability
* Excellent verbal and written communication skills
* Strong negotiation abilities
* Proficiency in Microsoft Outlook and managing multi-channel communications
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday plus 11 statutory days, with options to buy more
* Opportunities for career progression and development
* Internal training, mentoring, external networking, and ongoing learning
* Enhanced maternity and paternity pay
* Family-friendly policies
* Healthcare, sick pay, and wellbeing programmes
* Wellbeing Fund for energising activities
* Sports and social clubs, virtual gym membership, free flu jabs, cycle to work scheme, volunteering days, and more
Application Process
All applications should be submitted online. After the vacancy closes, we will review submissions and contact candidates for the next steps.
Skills Required
* Credit Control experience
* Resilience and communication skills (verbal and written)
* Proficiency in MS Office
* Negotiation skills
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