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Director, customer account manager

Faringdon
Juice
Customer account manager
Posted: 20h ago
Offer description

Location: Faringdon, Oxfordshire (3 days in the office/client, 2 days WFH)

About Us

We’re Juice. A fiercely independent creative agency that says no to bland. We believe creativity should stand for something — people deserve better than wallpaper ads and cookie-cutter campaigns. Our work is built to make a difference: sharp, crafted, and rooted in insight.

From bold brand campaigns to powerful digital tools, we help global clients connect with their audiences and drive real results. Whether it’s a sales enablement platform or a seamless product experience, our digital work is as smart as it is striking — and often outperforms the big network agencies. We’re proud to be one of the good guys — big on craft, kind to our team, and genuinely collaborative with our clients.

Role Overview

As our Senior Account Director, you’ll lead key client relationships, shaping strategy and guiding delivery across multi-channel campaigns. You’re equal parts strategic thinker, creative collaborator, and commercial leader — trusted by clients, respected by teams, and confident making decisions that drive growth.

Key Responsibilities

· Lead and grow client relationships, acting as the primary point of contact for senior stakeholders.

· Develop and present strategic marketing plans, campaign proposals, and performance reports.

· Oversee the execution of integrated campaigns across digital, social, experiential, and traditional media.

· Collaborate with creative, strategy, and production teams to ensure alignment and excellence in delivery.

· Manage account teams, providing mentorship, guidance, and performance feedback.

· Identify opportunities for organic growth and contribute to new business pitches.

· Monitor budgets, timelines, and project scopes to ensure profitability and client satisfaction.

Requirements

· 8+ years of experience in account management within a creative, digital, or integrated marketing agency.

· Experience in automotive and/or FMCG.

· Proven track record of leading large-scale campaigns and managing high-value client relationships.

· Strong understanding of brand strategy, digital marketing, and creative development processes.

· Excellent communication, presentation, and negotiation skills.

· Ability to lead and inspire cross-functional teams in a fast-paced environment.

· Strategic mindset with a passion for creativity and innovation.

What We Offer

· Competitive salary and performance bonuses

· A collaborative, creative, and inclusive culture

· The chance to work with high-profile clients and shape meaningful work

· Opportunities for progression and training

· Better than average pension

· Private health insurance

· Travel insurance for you and your family

· Tesco vouchers

· 25 days holiday plus bank holidays

· Extra holiday days after 5 years service

· Free lunch every week, fresh sourdough daily

· Salary sacrifice car scheme

Diversity, Equity & Inclusion

At Juice we’re proud to be an equal opportunities employer and encourage applications irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation. So, whoever you are, whatever your background, we want to hear from you.

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