1. To manage telephone, email and face to face communication with people living in the accommodation services and relevant professionals and members of the public seeking help.
2.Provide non-judgemental and empathetic communication that recognises and reduces the distress and anxiety that people facing homelessness are likely to experience.
3.Provide high-quality support, information and signposting to clients that focuses on their strengths and goals and is delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centred planning.
4.To carry out comprehensive client assessments, identifying priorities and ongoing need, risk and assets including establishing move on options.
5.To assist people in making successful claims for housing benefit, welfare benefits, EU Settled Status and/or in work benefits as appropria
Role Purpose
As a Project Worker you will be responsible for providing practic...