The Support Officer will be an integral member of the Discharge Hub team, assisting the clinical and social care staff in the Hub to ensure the safe and effective management of all electronic supported discharge forms coming into the hub. This will involve liaising with a wide variety of stakeholders however, the post holder will be based in Ysbyty Cwm Rhondda., The main duties of the role will include reviewing incoming electronic referrals transfer of care forms, and using IT processes to assist with triage / escalation, and processing of referrals forms to the point of patient transfer / discharge.
This may involve the co-ordination / booking of Non-Emergency Patient Transport, along with liaising with external providers such as community hospitals, care homes, community care teams, local authority teams, CHC teams and the voluntary care sector, other Health Boards.
Welsh Skills Desirable
This post is advertised as Welsh Desirable. This doesn't mean essential; while the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
* We listen, learn, and improve
* We treat everyone with respect
* We work together as one team
CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
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