Lounges are special places, and what makes them so are the brilliant people who run them. As Assistant Manager, you'll support the General Manager to maintain excellence across the team, delivering 14 great shifts to ensure every customer leaves happy. You'll oversee the daily operations of the Lounge, including rotas, team engagement, and customer feedback. Your standards will match ours, but your approach will be uniquely yours. You'll be involved in driving sales, team retention, training, customer service, and maintaining high standards. You aim for your Lounge to be the go-to place for the local community. This role is demanding but rewarding, and you know you've got this.
Candidate Profile:
* Likely an existing Assistant Manager, Deputy Manager, or Supervisor with experience in restaurants, bars, cafes, or coffee shops.
* Experience working in a bar environment with freshly made food and drink preparation.
* A natural talent and passion for hospitality, with excellent people management skills and talent spotting ability.
* Highly driven and persistent in overcoming challenges.
* Good literacy skills and attention to detail for reporting on KPIs.
* Effective communication skills to build rapport and trust.
* Self-motivated, able to work at pace with limited supervision under pressure and within deadlines.
* Strong knowledge of sales building, forecasting, paperwork, reporting, recruitment, HR, and NPS.
The Benefits:
* Overtime pay for hours worked beyond contracted hours
* Staff food on every shift
* 50% off food and drinks (including alcohol) from day one across Lounge, Cosy Club, and Brightside
* Paid breaks
* 28 days holiday (including Bank Holidays), pro-rata
* Enhanced maternity and paternity pay after 2 years of service
* The famous Loungefest staff party
* Competitions and incentives, including all-expenses-paid trips
* Company pension scheme
* Long service awards
* Pay flexibility with Wagestream
* Support via the Licenced Trade Charity
* Opportunities for personal development and career progression
* Achievable bonuses
* Tips shared equally based on hours worked
* Christmas and Boxing Day off
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