Call Centre Agent Salary: £12.82 per hour Location: Tamworth | Office Based Hours: Monday to Friday, 8:30am – 5:00pm (37.5 hours per week) Contract: Ongoing Temporary (Potential to go Permanent) Start Date: ASAP We are currently recruiting for a Call Centre Agent to join a busy and fast-paced team on an ongoing temporary basis, with the potential to become permanent for the right candidate. This is a fantastic opportunity for someone with excellent communication skills and a proactive attitude who thrives in a dynamic environment. Key Responsibilities: Answering incoming calls and handling customer queries professionally and efficiently Updating internal systems with accurate and timely information Providing regular updates to customers regarding their queries and claims Managing customer queries from start to finish, ensuring a high level of service Assisting with claims queries and escalating issues where necessary Ideal Candidate: Must be able to work in a fast-paced environment Strong communication and organisational skills Previous office-based experience is highly desirable Confident, reliable and able to pick up systems quickly A team player with a customer-focused approach Job Reference: EN862 Please note that only successful candidates will be contacted. If you haven't heard from us within 5-7 working days, consider your application unsuccessful. By applying, you consent to our use of your information for recruitment purposes.