We have an exciting opportunity for a permanent Support Officer to join our dedicated team within Business Services (part time 22 hours). WHAT IS INVOLVED? You should be an enthusiastic team player who takes pride in providing excellent customer service. You will have good communication skills, be able to work under pressure to tight deadlines and with a high degree of accuracy, be well organised and flexible, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised using your initiative. Your duties will include: accurate data input, create spatial data by plotting polygons onto the Planning Development Management GIS function, utilise bespoke software systems, adhere to statutory regulations involving all communications, advertising, record management, redacting personal information and data cleansing, deal with customers (public, councillors. consultees, solicitors, etc) by various formats providing updates and advice relating to our procedures and policies, complete Local Land and Property searches, carry out financial transactions and administer related processes, provide advice and mentoring to junior members of staff. We encourage you to contact Tina Coates, email: tina.coates@durham.gov.uk or 03000 263974 or Jaye Vasey, email: jaye.vasey@durham.gov.uk or 03000 261059 WHAT WILL I NEED? You will need a NVQ3 Business Administration or equivalent. Please refer to the attached person specification for the full criteria. INTERVIEWS Interviews will be held week commencing 17th November 2025. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. OUR OFFER TO YOU We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process. HOW TO APPLY Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website https://www.durham.gov.uk/article/2083/How-to-apply-for-a-job-with-us. If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentResources@durham.gov.uk All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates. CONNECT WITH US Follow us on Instagram Like us on Facebook Visit our website THIS IS AN INTERNAL VACANCY This vacancy is restricted to employees of Durham County Council which includes all permanent, temporary, fixed term employees and agency workers. Please note that the interview date must be prior to your contract end date if temporary. Permanent employees applying for a temporary position are required to seek approval from their line manager, to guarantee the return to their substantive post at the expiry of the temporary post. Anyone currently listed on the Redeployment Register who would like to be considered for this vacancy should contact the Resourcing team via email alternativeemployment@durham.gov.uk VPRS/161