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I’m working with a well-established design consultancy that’s growing its service design team. They're looking for a Mid-Level Service Designer with around 2+ years’ experience in a hands-on service design role.
You’ll work across a wide range of sectors—one week could be public sector, the next could be banking. The work isn’t always neatly packaged, so you’ll need to be comfortable bringing clarity to complex challenges. Think journey mapping, service blueprints, user research and UX recommendations to improve services end to end.
You’ll join a growing team of smart, thoughtful designers with a great culture and strong senior support. Training and career progression is something they genuinely prioritise, and there are future opportunities to collaborate with their international teams.
They use journey management tools like TheyDo, so any experience with those (or similar) is a bonus, but not essential.
What they’re looking for
* At least 2 - 4 years of experience in service design
* A portfolio showing your process, thinking and outputs like service blueprints
* Someone confident working through ambiguity, but happy to collaborate and learn
Hybrid working; 1 - 2 days a week in the London office
If you're curious to find out more then APPLY below!
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