Ranked in the top 15 in the United Kingdom league tables Lancaster has established itself as a world player in teaching and research. Students from one hundred countries make up a thriving community. This part-time post is 20 hours a week. As the first point of contact for all visitors to University House reception, Security Reception and the Facilities Helpdesk you will respond and follow up proactively to queries via email, telephone and face to face. Excellent customer service skills, high levels of initiative, attention to detail and the ability to effectively multi-task are essential to the role.