Our client, a reputable and well-established car dealership in Sidcup, Kent, is seeking an experienced Service Advisor to join their professional team. This is a fantastic opportunity for a skilled automotive professional to work in a customer-focused environment, offering a competitive salary package with excellent earning potential.
Benefits:
* Competitive basic salary of up to £32,000 per annum
* OTE approximately £40,000 including bonuses
* 22 days holiday plus bank holidays
* Working hours from 8am to 6pm, Monday to Friday
* One in three Saturday mornings on a rota basis
* Use of dealership management systems including Drive and Kerridge
* Opportunities to increase earnings through upselling, service plans, and extended warranties
* Supportive team environment within a reputable dealership
Duties of a Service Advisor:
* Providing outstanding customer service as the primary point of contact for service department clients
* Managing service bookings and advising customers on additional work and services
* Upselling extra services such as service plans, warranties, and maintenance packages
* Achieving customer satisfaction scores of £800 - £1,000 through effective interactions
* Collaborating with workshop and parts departments to facilitate efficient service delivery
* Maintaining accurate records within the dealership management system (DMS)
* Building strong relationships with customers to encourage repeat business and loyalty
Requirements of a Service Advisor:
* Proven experience as a Service Advisor within the automotive industry
* Exceptional customer service skills with a professional manner
* Strong organisational and communication abilities
* Ability to upsell services to maximise customer satisfaction and dealership revenue
* Knowledge of DMS systems, such as Drive and Kerridge, is advantageous
* Confident, personable, with a focus on delivering high-quality service
If you are a dedicated Service Advisor with the relevant experience looking to advance your career within a busy dealership environment, we would love to hear from you.
Contact Alex Perrin, Automotive Recruitment Specialist at Perfect Placement covering Sidcup and Kent, today to discover more about this fantastic Service Advisor opportunity.
Our team of Automotive Recruitment Consultants all share a passion for finding our jobseekers the best jobs in the Automotive Industry. xsngvjr So, if you are looking to improve your career and want to hear about more Motor Trade Jobs in your local area, please contact us today.