Job Summary
We are seeking a dedicated and experienced Retail Supervisor to join our team. The ideal candidate will possess strong leadership skills and a passion for retail management. As a Retail Supervisor, you will be responsible for overseeing daily operations, ensuring exceptional customer service, and leading a team to achieve sales targets. Your ability to communicate effectively and manage time efficiently will be crucial in creating a positive shopping experience for our customers.
Responsibilities
* Supervise and lead a team of retail staff, providing guidance and support to enhance performance.
* Ensure high standards of customer service are maintained at all times.
* Manage inventory levels, merchandising displays, and stock replenishment to optimise sales.
* Conduct training sessions for new employees, focusing on product knowledge and sales techniques.
* Implement promotional activities and monitor their effectiveness in driving sales.
* Handle administrative tasks including scheduling, payroll processing, and reporting.
* Maintain an organised store environment that reflects the brand's image.
* Address customer inquiries and resolve any issues promptly and professionally.
* Collaborate with management to develop strategies for improving sales performance.
Requirements
* Proven experience in retail management or supervisory roles is essential.
* Strong leadership skills with the ability to motivate and manage a diverse team.
* Excellent communication skills, both verbal and written, with strong phone etiquette.
* Bilingual or multilingual abilities are highly desirable to cater to a diverse customer base.
* Proficient in time management and organisational skills to handle multiple tasks effectively.
* Experience in merchandising and sales management is preferred.
* Administrative experience is an advantage for handling operational tasks efficiently.
* A proactive approach to problem-solving with attention to detail. Join us in creating an outstanding retail experience while developing your career in a dynamic environment
Job Types: Full-time, Part-time
Pay: £12.29-£14.16 per hour
Expected hours: 16 – 34 per week
Benefits:
* Bereavement leave
* Canteen
* Casual dress
* Discounted or free food
* Free parking
* On-site parking
Work Location: In person