Summary
The Marketing & Communications Assistant supports the delivery of communications across the organisation. This includes helping to create content for social media, email, app platforms and printed materials, while providing operational and administrative support to internal teams. The role will also involve maintaining & updating our CRM system.
Wage
£16,000 a year
Training course
Multi-channel marketer (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm
38 hours a week
Start date
Monday 9 February 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Marketing & Communications:
* Create, schedule and publish content across social media platforms to build engagement and awareness
* Assist with developing marketing materials such as newsletters, blogs, leaflets and email updates
* Help maintain the organisation’s website and app content, ensuring information is accurate and up to date
* Manage updates and engagement on the Carers WhatsApp Community Page to support peer connection and signposting
* Support planning and delivery of awareness campaigns, service promotions and events
* Ensure all messaging is consistent with brand tone and values
* Produce simple design assets using tools such as Canva
* Draft written content suitable for a variety of audiences, including staff, carers, partners and the wider community
* Support the collection of stories, case studies, and creative content for campaigns
* Update and maintain contact records within HubSpot
* Support accurate recording of engagement activity and data for communications
* Ensure data is handled in line with GDPR and internal policies
Provide ad hoc day to day administrative support to:
* Independent Living Advisor Team (e.g., follow-ups, document formatting, scheduling support)
* Blue Sky Social Card Team (e.g., application processing, updating records)
* Carer Support Team (e.g., sharing resources, coordinating information)
* Assist with basic payroll administration including compiling timesheets and checking data accuracy
* Support general office tasks such as data entry, filing, note-taking and responding to enquiries
* Work closely with internal teams to ensure clear and timely sharing of information
* Help improve internal communications, including updates, notices and collaborative working
* Contribute to a positive, supportive and well-connected team culture
Where you'll work
12 Pride Point Drive
Pride Park
Derby
DE24 8BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Multi-channel marketer (level 3)
What you'll learn
Course contents
* Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
* Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
* Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
* Use research/survey software to gather audience insight and/or evaluation to support the project.
* Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
* Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
* Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
* Use software to design and create marketing assets to meet the technical specification.
* Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
* Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
* Use a content management system to publish text, images, and video/animated content.
* Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
* Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
* Identify and use data and technologies to achieve marketing objectives.
* Monitor and amend campaigns to meet budget requirements including time and monetary costs.
* Review campaigns regularly to ensure effectiveness, to optimise the results.
* Measure and evaluate campaign delivery to identify areas for improvement.
* Use data analysis tools to record, interpret and analyse customer or campaign data.
* Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines
* Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
* Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
* Use research/survey software to gather audience insight and/or evaluation to support the project.
* Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
* Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
* Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
* Use software to design and create marketing assets to meet the technical specification.
* Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
* Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
* Use a content management system to publish text, images, and video/animated content.
* Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
* Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
* Identify and use data and technologies to achieve marketing objectives.
* Monitor and amend campaigns to meet budget requirements including time and monetary costs.
* Review campaigns regularly to ensure effectiveness, to optimise the results.
* Measure and evaluate campaign delivery to identify areas for improvement.
* Use data analysis tools to record, interpret and analyse customer or campaign data.
Training schedule
* Multi-Channel Marketer Level 3
* Face to face training sessions will be delivered from the state-of-the-art Derby EMA training hub
The 3 core knowledge units are as follows:
* Fundamentals of Marketing
* Content Marketing
* Marketing Campaign Fundamentals
In addition to the modules above, you will also study towards the Google Analytics vendor qualification.
Further support will be provided to you through your Digital Coach/Mentor via onsite visits and remote communication.
Requirements
Essential qualifications
GCSE in:
5 GCSEs including maths and english (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills
* Team working
* Time management skills
* Positive attitude