Administrator
Overview
We are seeking a highly organised and customer‑focused Administrator to support our internal sales function. This role plays a key part in maintaining strong customer relationships, ensuring accurate order processing, and supporting the smooth day‑to‑day running of sales operations.
Key Responsibilities
Account Management
* Act as the primary administrative point of contact for assigned customer accounts
* Build and maintain strong client relationships through excellent customer service
* Support onboarding of new customers, including account setup and documentation
* Respond to customer enquiries relating to orders, pricing, lead times, and delivery schedules
* Assist in resolving customer queries by coordinating with internal departments such as Sales, Operations, Finance, and Logistics
Sales Support & Coordination
* Prepare accurate quotations, proposals, and sales contracts
* Process customer orders and ensure timely and accurate entry into the ERP system
* Monitor order progress and provide proactive updates to customers
* Produce and support sales reports, forecasts, and KPI tracking
* Provide administrative support to the sales team, including meeting preparation, presentations, and follow‑ups
Administrative & Operational Duties
* Maintain accurate customer records, pricing, and contract information
* Support invoicing processes, credit checks, and payment follow‑ups in collaboration with Finance
* Ensure ERP system data is consistently up to date
* Assist with organising customer visits, meetings, and trade events
Process Improvement
Contribute to continuous improvement of customer service and sales administration processes
Skills & Experience
Essential
* Previous experience in sales administration, account management, or a similar role
* Strong communication and interpersonal skills
* Excellent organisational and multitasking abilities
* High attention to detail and accuracy
* Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/MRP systems
* Ability to work independently and as part of a team
Desirable
* Experience in a fast‑paced commercial or sales environment
* Familiarity with sales reporting tools and data analysis
Personal Attributes
* Customer‑focused with a proactive approach
* Strong problem‑solving skills and a positive attitude
* Professional, adaptable, and confident
* High level of ownership and accountability
* Ability to remain calm under pressure
Additional Responsibilities
* Maintain strict confidentiality of customer information
* Adhere to quality standards and company procedures
* Follow health and safety guidelines at all times
* Ensure proper use and care of company systems and equipment
Equal Opportunities Employer
Office Angels is an equal‑opportunities employer.
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