Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change. Our success is rooted in valuing the contributions of our entire team - we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland. As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future. We currently have an exciting opportunity for a Destinations Assistant to join our Destinations team in Fort Augustus You will work as part of the front of house team to create memorable experiences for visitors to the Caledonian Canal Centre. The role is offered on a permanent basis, and with an incremental starting salary of £26,110 (Band B) plus Variable Hours allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 35 hours per week with flexibility required due to business demands. Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution. Primary responsibilities of the role : Preparing and serving hot and cold drinks such as tea, coffee and speciality beverages. Cleaning and sanitising work areas, utensils and equipment. Describing menu items and suggesting products to customers. Serving customers and taking orders and communicating with the kitchen. Welcome, engage and inform our customers to exceed expectations. Description and selling of our products and services. Receiving, pricing, and distributing stock supplies. Receiving and processing customer payments. Cleaning and tidying public areas. Stock movement and replenishment. Assisting in other departments of the business when requested. Qualifications and knowledge required: Barista experience beneficial but not essential Food Safety Level 2 beneficial but not essential Skills and experience required: Excellent interpersonal skills and communication skills The drive to work across various disciplines (gift shop, tourism, café, events, etc.) Good time management and organisational skills A flexible approach to the role and willingness to learn Qualities & abilities required: A real enjoyment for dealing and helping the public A confident, friendly, welcoming, helpful, engaging nature The ability to deliver a professional service to customers The ability to work well under pressure A sense of own initiative with the ability to work effectively as part of a team Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.