Service Delivery Manager
Make sure to apply with all the requested information, as laid out in the job overview below.
Location: Broughton
Inside IR35 Contract: 6 Months
Rate: £41.00/hour Umbrella | £30.64/hour PAYE
Hours: 35 per week
A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.
Role Overview:
The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation’s digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams.
Key Responsibilities:
* Monitor service quality using ServiceNow dashboards and provide regular reporting.
* Manage and resolve business escalations within agreed processes and timelines.
* Support users and internal service representatives (ISRs) with daily demands and escalations.
* Review and challenge supplier root cause analyses and action plans.
* Conduct face-to-face meetings with business stakeholders to maintain strong relationships.
* Collaborate with transnational digital teams to optimise service delivery.
* Contribute to digital workplace projects aimed at enhancing support models and user experience.
Essential Experience:
* Strong working knowledge of ServiceNow.
* Proven experience in stakeholder engagement and vendor management.
* Ability to work autonomously and manage multiple priorities.
* Understanding of customer/client needs in a technical service environment.
* Previous experience in aviation or aerospace sectors is advantageous but not essential.
The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.
If you are interested in this role please apply directly. For more information please email Ellie at Carbon60 on ellie.lunenkay@carbon60global.com