The Role:
No.4 Carlton Boutique Hotel is a luxury boutique hotel operating alongside Maison Carlton, our integrated bar, restaurant and events venue. Situated in the heart of Southamptons Mayfair, these two venues deliver high-quality, luxurious and opulent accommodation, dining and bar service, coupled with luxury and boutique hosted events in a close-knit, fast-paced environment.
We are looking for a Hospitality All-Rounder to support both the Hotel and the Events operations within our business. This is a hands-on, varied role where flexibility is ESSENTIAL. One shift might involve welcoming guests at reception, another may include serving breakfast, supporting an event, working behind a bar in the evening, or covering a night shift.
This role is ideal for a versatile candidate, one who enjoys variety, takes pride in delivering EXCEPTIONAL service, and understands that in a small luxury and boutique operation, everyone mucks in.
Shift Patterns:
You will be required to work across rotating shift patterns:
Daytime: 7.00am 3.00pm
Evening: 3.00pm 11.00pm
Nights: 11.00pm 7.00am
Of course we will try to be as flexible with your schedules as possible, in return we request equal flexibility across all shifts, including weekends. This is essential and non-negotiable .
Key Responsibilities:
Welcoming and checking in guests at reception,
Serving breakfast and supporting morning food service,
Working behind the bar during evening service,
Acting as Night Porter, overseeing the hotel overnight and responding to guest needs,
Supporting events at Maison Carlton, including:
oGuest hosting and facilitation,
o Setting up lunch tables and coffee / refreshment stations,
o Serving tea and coffee during events,
o Event set-up and close-down.
Preparing the hotel for guest arrivals and departures,
Occasional housekeeping or room preparation when required,
Any other ad-hoc requests that may come across from your manager.
This is genuinely a multi-skilled role adaptability, reliability, and a positive attitude are key.
What we are looking for:
Smart, presentable, polite and well-mannered individuals who are impeccably groomed and well styled,
Previous experience in hospitality, hotels, bars, events or customer-facing roles,
Comfortable switching between different responsibilities during a shift,
Calm, professional and dependable, particularly during busy periods or night shifts,
A strong team-player with a hands-on approach,
Willingnes to work a minimum of 2 x 8 hour shifts a week on a flexible rota including night shifts and during weekends.
Applicants MUST have the right to work in the UK. PWI is unable to offer visa sponsorship.
What we offer:
An hourly rate of £12.71 - £14.50/hour, depending on experience
A varied role across a boutique hotel and premium events venue
Exposure to multiple areas of hospitality operations
A supportive, close-knit team where your contribution genuinely matters
Competitive pay, depending on experience.
Further information:
Uniform items will be provided, e.g. Blazer, dress, however you will be required to wear your own smart shoes, tan or beige coloured chinos and a white or complementary coloured collared shirt in line with the uniform.
All successful applicants will be required to work a 3-month probation period.
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