Location: 67 Farringdon road
About Us:
Bert Frank is a luxury lighting brand manufacturing high-end, British-made lighting for residential and commercial spaces worldwide. We are a small but fast-growing and collaborative team passionate about craftsmanship, quality, and client service.
We are looking for a Showroom & Client Services Coordinator to join our team and play a central role across the business. This is a hands-on, people-facing position combining showroom management, client services, sales support, and office coordination, with light PA support to the Managing Director.
This role is primarily office-based, with up to one day per week working from home by agreement.
The Role
This is a varied role working across departments and supporting the day-to-day running of the business. You will be the face of the showroom, a key support to the sales and operations teams, and a reliable point of contact for clients.
Showroom & Events
* Day-to-day management of the showroom, ensuring it is always presentable and welcoming
* First point of contact for incoming calls, deliveries, and general enquiries
* Welcoming clients, designers, and partners
* Coordinating and supporting events held in the showroom, including preparation and on-the-day support
Client Services & Sales Support
* Preparing quotations for the sales team
* Liaising with clients to answer product and pricing enquiries
* Sending quotes and relevant information and following up on requests
* Supporting the sales team with client-related administration
Samples & Marketing Materials
* Managing product samples, including inventory, sending samples to clients, and tracking returns
* Monitoring stock levels of samples and marketing materials
* Reordering lookbooks, business cards, and other printed or physical materials
Operations & Office Support
* Supporting the operations team when needed
* Helping coordinate information between sales, operations, and production
* Ordering office supplies and supporting the smooth day-to-day running of the office
Managing Director Support
* Light PA support, including expenses, bookings, travel, and diary coordination as required
Marketing Support
* Ad hoc support to the marketing team when needed, including coordination and admin support
About You
* Highly organised and comfortable juggling multiple priorities
* Confident and professional dealing with clients in person, on the phone, and by email
* Proactive, reliable, and happy to be hands-on
* Comfortable working across teams rather than in a single department
* Previous experience in a showroom, client services, coordination, or office-based role is a plus
Practical Details
* Full-time, office-based role
* Up to one day per week working from home
* Discretionary annual bonus
* London-based showroom
References essential.