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Working across our National Family team, you’ll support fee-earners with administrative and non-billable tasks while delivering exceptional client service. Your responsibilities will include:
1. Managing/overseeing the Court Portal on behalf of our national team
2. Leading and assisting with new family client enquiries including taking regular new enquiry calls, triaging enquiries and co-ordinating the new enquiries process for the national team
3. Opening and closing files, and managing all matter maintenance
4. Managing fee-earner diaries, booking travel, preparing agendas, and minute-taking
5. Assisting with the preparation of court documents (including those related to the divorce process) as well as forms and bundles
6. Liaising with third parties such as counsels’ clerks, courts, and clients on behalf of fee-earners
7. Attending internal meetings to represent the support team, take notes, and assist with business development activities
About You
* Proven experience speaking to clients and delivering exceptional service
* A quick learner who embraces digital and flexible ways of working
* Experienced in administration (experience in family law is essential)
* Able to work efficiently under pressure and manage competing priorities
* A proactive problem-solver with a “can-do” attitude
* Detail-oriented with excellent accuracy
Our Benefits - What We Can Offer You
* 25 days holidays as standard plus bank holidays - You can ‘buy’ up to 35hrs of extra holiday too.
* Generous and flexible pension schemes.
* Volunteering days – Two days of volunteering every year for a cause of your choice (fully paid)
* Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you’re fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.
We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!
Our responsible business programmes are fundamental to who we are and our purpose. We’re committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.
Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It’s made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.
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