Are you looking to take the next step in your customer service career?
Do you thrive on turning an unhappy customer into a happy customer?
Are you eager to boost your earnings?
If you answered "yes" to the above, you could be exactly who we're looking for: a driven Customer Relationship Manager ready to build strong customer relationships, turn challenges into wins, and grow your career while boosting your earnings.
Who are we?
Onestream offer the highest quality broadband and mobile to over 65,000 customers across the UK, and pride ourselves on the very best customer service. With our recent £40m contract with Vodafone, we're committed to making sure we have the very best people for the job.
What do the team say?
We asked the team for the top 5 things they love about working for Onestream, here's what they said:
* Being part of a supportive, close-knit team
* Regular social events
* The company cares about the people
* Earning great commission
* The rewards
What you'll be doing:
We have a small, dedicated team based in our Whiteley office helping to resolve any issues our customers are facing and work directly to keep our customers happy and connected.
As a Customer Relationship Manager, you'll work in a blended role maintaining strong customer relationships, resolving service issues promptly, and ensuring timely contract renewals. As part of the Account Management team, you will work to retain at-risk customers through tailored offers, upsell or cross-sell relevant services, keep accurate account records, and meet retention and revenue targets while gathering feedback to improve customer satisfaction.
Why work for us?
We are focused on continuous improvement through Kaizen. You'll build meaningful relationships in a respectful environment that encourages teamwork, creativity, and smart problem-solving. At Onestream, we make things happen by working smart, aiming high, and always striving to be amazing. And we like to have fun along the way
* Fully office based in Whiteley, Hampshire (near Solent Hotel)
* 37.5 hours per week, Monday to Friday 8:30am - 5:00pm, plus overtime available Saturdays 9am - 4pm (paid at elevated rate)
* 29 days per year PLUS additional leave for late starts, early finishes, long lunches, appointments
* £25,000 per year PLUS uncapped commission (£60,000 OTE)
What else can we offer you?
* Uncapped commission—sky's the limit
* Ongoing training and development to keep your skills razor-sharp
* A supportive team environment where your success is celebrated
* 12 hours MyTime allowance for appointments, starting later, finishing earlier (no need to use annual leave)
* Quarterly group-wide social events
* An extra £500 in your pocket for each person you refer to join our team
* Friday drinks with the team
* Your birthday off work - it's the most important day of the year
* Additional leave for each year you celebrate an anniversary with us
* Free gym membership
What are we looking for in you?
* Experience in a telephone customer service role (essential) - you've honed your customer service skills and developed your passion for solving customer's problems.
* You're an excellent communicator – you're confident on the phone and in writing, able to explain solutions clearly.
* You remain calm under pressure – you stay composed when dealing with upset or frustrated customers.
* You're a great problem-solver – you can quickly identify issues and find workable solutions that balance customer satisfaction with business goals.
* You're organised and detail-oriented – you can keep track of renewal dates, customer histories, and follow-ups accurately.
* You're target-driven – you are motivated to meet retention and sales KPIs while maintaining quality service.
* You're persuasive but empathetic – you are able to negotiate and upsell without being pushy, while genuinely understanding customer needs.
What are the next steps?
Stage 1 – Application: Submit your CV, and our People & Culture team will review your application.
Stage 2 – Screening call: If you're shortlisted, a member of our People & Culture team will give you a call to discuss your experience and how you could be a great fit for our team.
Stage 3 – Psychometrics & Interview: Upon arrival for your interview, you'll complete a couple of psychometric assessments, before we delve deeper into your experience and suitability for the role.
Stage 4 – The Decision: If you meet all the required benchmarks, our People & Culture team will be in touch with an offer If you don't meet the criteria this time, we'll provide personalised feedback to support your next steps.
We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we'll be happy to accommodate you.
Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group
Job Types: Full-time, Permanent
Pay: £25,000.00-£60,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Free parking
* Gym membership
* On-site parking
* Referral programme
Ability to commute/relocate:
* Fareham PO15 7FN: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Why would you like to work as a Customer Relationship Manager at Onestream?
Experience:
* Customer service: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person