Lead Contract Support Job ID 220396 Posted 22-May-2025 Service line GWS Segment Role type Full-time Areas of Interest Accounting/Finance, Administrative Location(s) Brighton - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Lead Contract Support position to join the team located in Brighton. About the Role: As a CBRE Lead Contract Support Coordinator, you will provide advanced customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. Role Responsibilities: - Respond to escalated client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction. - Understand the scope of the contract and make sure that all work is carried out accordingly. - Act as a financial and operational systems client resource. Assist with efforts to put in place cost-saving opportunities to maximize customer and financial savings targets. - Create work orders and assign them to technicians, subcontractors, and vendors as needed. Generate complex reports on open and closed work orders and check status with the appropriate technician or vendor. - Review vendor files and check the accuracy of completed paperwork. Train partners on work orders and billing procedures. - Process invoices and ensure accurate cost center coding. - Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs. - Assist with the preparation and delivery of monthly Contract and Business Unit reviews. - Attend on-site inspections and log hazards & customer feedback. - Identify and help drive the implementation of savings opportunities to ensure customer and financial savings targets are maximized. - Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval. - Evaluate and select solutions from established options. - Impact team through the quality of the services or information provided. - Follow standardized procedures and practices and receive regular but moderate supervision and guidance. Person Specification: - High School Diploma or GED with 2-3 years of job-related experience. - An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required. - Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval. - Ability to explain detailed and complicated information within the team in a clear and concise manner. - Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. - Strong organizational skills with a robust inquisitive mindset. About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking 128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment. GWSEMEA CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)