Customer Service Specialist - MRO/Aviation (H/F)
Carbon60 are working with a globally recognised leader in aircraft maintenance and landing gear manufacturing, who are looking for an experienced Customer Service Specialist to join their team on a full-time permanent basis.
Job Specifics:
* Job Type: Full-time, permanent
* Salary: £30,000 - £35,000 per year
* Location: Hayes, West London
* Working Flex: 5 days per week on-site (office-based role)
Overview of the Role:
As a Customer Service Specialist, you will be the main liaison for global customers, ensuring smooth communication and the efficient management of MRO (Maintenance, Repair & Overhaul) events. You will play a crucial role in customer relationship management, event coordination, and quality oversight, working closely with internal stakeholders across production, engineering, logistics, and finance. This is a fast-paced role within a customer-facing team that supports airlines, aircraft leasing companies, and component traders, helping to maintain and modernise landing gear assets.
Key Responsibilities:
* Act as the primary point of contact for customers, ensuring timely resolution of queries and concerns.
* Develop and maintain strong relationships with external customers, organising meetings and visits as needed.
* Monitor and report on the status of MRO events, ensuring timely updates for all stakeholders.
* Oversee the induction and management of landing gear MRO events, collaborating with internal teams to ensure operational efficiency.
* Manage customer complaints and warranty claims, working closely with quality and documentation teams to resolve issues.
* Drive continuous improvement initiatives, identifying areas for enhanced service delivery.
* Assist with billing and invoicing, ensuring accurate and timely processing of customer accounts.
* Proven experience in customer service management, ideally within the aviation or MRO industry.
* Knowledge of Aircraft Maintenance, Repair, and Overhaul (MRO) processes.
* Strong analytical and problem-solving skills, with excellent attention to detail.
* Ability to manage multiple priorities effectively in a dynamic, fast-paced environment.
* Proficiency in Microsoft Office Suite.
* Excellent communication and interpersonal skills, with the ability to build strong stakeholder relationships.
* A customer-focused mindset, with a drive for continuous improvement.
Please note: This role requires the right to live and work in the UK unrestricted. Some international travel may be required on short notice.
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