Role: Resident Liaison Officer
Location: Northampton
Pay: £19.05 per hour umbrella
Hours: 8am-5pm, Mon-Fri
We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating on our Kitchen and Bathroom project in Birmingham. You will be a vital link between the site team, residents, and clients. You will be working on a Kitchen and Bathroom project so knowledge of this will be useful.
Key Responsibilities
* Booking appointments and managing schedules.
* Handling resident complaints and issues with professionalism and efficiency.
* Maintaining property records and conducting validation and customer satisfaction surveys.
* Facilitating communication between all stakeholders for a seamless project experience.
* Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements
* Previous experience working on maintenance projects as a Resident Liaison Officer (RLO) is essential. 6-12 months
* Exceptional communication skills and ability to work collaboratively.
* IT proficiency and adaptability to on‑site operations.
* Ability to work independently and as part of a team.
* Strong interpersonal skills and a proactive attitude.
* Ambitious, innovative, and self motivated
* Must have driving licence
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