Main duties as receptionist are: Opening/closing of surgery Greeting all patients in a friendly manner whether on the phone or in person helping them access the appropriate clinician Book in, amend and cancel patient appointment in line with practice appointments procedures ensuring optimum efficiency of the appointment system Advise patients of relevant charges for private services, accept payment and issue receipts for same. Managing all enquiries from other healthcare professionals Maintain patient confidentiality at all times E mail management Filing prescriptions and notes Logging samples Scanning incoming correspondence onto patients notes Explaining to potential new patients our registration requirements Registering temporary and permanent patients Dealing with deliveries and alerting relevant clinical staff Filing of records Admin tasks - insurance forms, referrals from other surgeries for minor surgery and diabetes, incoming and outgoing post Organising interpreters Hospital Transport Printing surgery forms for repeat scripts, samples, registration docs Recording vaccine fridge readings Shredding confidential documents and generally supporting our team of nurses and doctors. Main duties as administrator are: Electronic letters,processing and forwarding to doctors (PCN pharmacists where possible) Tasks Managing all miscellaneous, admin, referrals discharge notices, online requests from patients such as amending their access rights Processing Incoming diabetes referrals and booking appts Accepted referral Ended referral Electronic Correspondence Actioning directives from PCN pharmacists Links Processing all links - amendments, deductions, registration confirmations, contacting patients who have been deducted for no apparent reason, contacting patients who have been given P69 classification Rota management Creating for for all clinicians Management of all slot types - creating new and editing existing Creating user message templates for SMS Appointment messaging Creating message templates Updating messaging templates in Sys 1 and also on patient facing side of Systm 1 Vaccination claims - Running report Completing forms Sending off claims monthly Keeping record of scrips sent Managing letters folders Monitoring and disposing of letters more than 3 months old Contacting patients who have not collected their letter Banking Recording all payments taken Balancing the cash Milk expenses Recording all payments to staff for milk and reimbursing Admin manager for: Accurx and Patchs Setting up all users and logins Notice boards Keeping messaging up to date on notice boards in waiting room and behind reception Managing stationary stocks Creating procedures to improve daily operations such as : Banking record Registration log Inward referral forms Templates in Docs folder on shared drive Insurance claims Creating invoices, managing payments and sending reports out by special delivery to Insurance companies Patient Record request fulfillment Logging all requests for patients records from claims companies, exporting the record from Sys 1 and sending out by post/email Practice meeting Taking notes and typing up Filing on shared drive Notifying everyone on News at 25 when it has been filed Managing Street exemption scheme for car users Communicating with Hounslow Street Schemes for new car registrations Managing patient issues with their online access Ordering free PPE - Monitoring apron, glove and mask stocks and ordering online as needed PCSE Ordering record bags Requesting labels for patients who are no longer with the surgery New registration form pads Prescription forms Communicating with them over rejected registrations Managing registrations Specifically monitoring patients that dont get fully registered and following up with PCSE Filing of forms Door signage Creating and updating where necessary Supplementary tasks PCN pharmacists managing: Booking the slots in Creating rotas Assigning work Sourcing locums for holiday cover Completing spreadsheets to record the communication with locums and planning cover for all GP leave Phone system management Constructing the messages and sending to Louiscom Updating when required Setting up all new staff on: On Systm 1 ICE Referral system for hospitals Cervical Screening London New/Renewal /Replacement of smart cards Completing the appropriate form and managing all communication with North West London ICB Gateway PC Ensuring the gateway login for Sys 1 is always used and always on Monitoring of connectors for Patches and Cancer study Assisting Practice Manager with line Managing of Reception: Providing leadership and guidance for all reception staff including: Overseeing reception activity and systems Resolving Systm 1access issues for staff Call board Solving connection issues Communicating with Envisage to give remote access Soundreef Connecting to speaker issues Logging in to music Managing the Soundreef account Scanning - Dealing with all scanning issues (regular basis) Deductions Overseeing 2 staff, who now do this between, them answering all their queries over individual patients, locating notes and documenting Supporting all staff with their online logins to and use of services: Patches E learning Accurx Card machine Managing all aspects of the operation and connection issues Ordering refill rolls Pc hardware connection issues Evaluating problems and restoring function Managing printer properties on all printers - selection of trays, etc; Training staff on all practice processes including Tasks Letter management Receipts process Filing of registration forms Patient registration log Filing Calculating staff holidays Using NHS guidelines to assess what each member of staff is due Creating new spreadsheets for each year and updating with new information Installation of new software within the practice - Econsult, Push doctor, Accurx, Patchs, Erica Study Troubleshooting hardware issues - Pcs External doors Fridge Shredder Printers Arranging disposal of old hardware and requesting new when any piece has permanently failed