Company description:
ClearCourse
Job description:
Customer Support Manager
Brand: Swan Retail & EPOS Bureau
Location: Waterlooville
Role Type: Hybrid (3 days in office, 2 days remote)
ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses with smart, efficient, and scalable technology all supported by exceptional customer service.
Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a world-class service, meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business.
This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment.
Key Accountabilities:
1. Lead, coach, and develop a team of Customer Support Managers across multiple brands
2. Monitor team performance, manage KPIs, and ensure SLAs are consistently met
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