DUTY MANAGER – LOCKE TOWER BRIDGE As Duty Manager, you will support the delivery of day to day operations, ensuring a seamless guest experience and strong front of house performance. Reporting to the Operations Manager, you will play a key role in leading shifts, maintaining standards, and creating an environment where both guests and teams feel looked after. This is a hands-on role, leading from the floor and working closely with the wider team to ensure service runs smoothly, standards are upheld, and every guest interaction reflects the brand. The position is based on-site, with a flexible shift pattern including evenings and weekends. THE STAGE IS SET The stage is set for something different. We don’t just operate spaces; we create experiences shaped by people, energy, and attention to detail. Our front of house is more than a welcome desk — it’s the first impression, the lasting memory, and the heartbeat of the guest journey. Whether guests arrive to relax, work, or explore, we aim to make every interaction feel considered, natural, and memorable. Comfort is a given. Service is expected. What we focus on is the feeling — the atmosphere that turns a stay or visit into something worth returning for. This is your stage. Step forward and make it count. THE WORK IN YOUR HANDS Operational Delivery & Shift Leadership • Lead front of house operations during your shift, ensuring smooth and efficient service • Act as the main point of contact for guests and team members • Support opening and closing procedures, ensuring readiness and compliance Guest Experience & Service Excellence • Deliver a warm, engaging, and professional guest experience at all times • Handle guest queries, feedback, and complaints with confidence and care • Anticipate guest needs and create moments that go beyond expectation Team Support & Development • Supervise, motivate, and support front of house team members • Provide on-the-job coaching and ensure team standards are consistently met • Assist with onboarding and training of new team members Standards & Environment • Maintain a clean, safe, and welcoming front of house environment • Ensure adherence to brand standards, procedures, and service expectations • Support health & safety compliance across all front of house areas Performance & Communication • Communicate effectively with management and other departments • Identify areas for improvement and support implementation of solutions • Contribute to a positive, collaborative team culture THE FIRE YOU CARRY Previous experience in a supervisory or duty manager role within hospitality, retail, or a customer-facing environment Strong communication and interpersonal skills A calm, solutions-focused approach under pressure A natural ability to lead by example on the floor YOUR PROVEN TRACK Experience delivering high-quality customer service in a fast-paced environment Confidence in handling guest queries and resolving issues effectively Experience supporting or leading teams during shifts Strong organisational and multitasking abilities Flexible approach to working hours, including evenings and weekends WHAT WE LOOK FOR We’re not just looking for someone to manage a shift — we’re looking for someone who understands the impact of great service and the role it plays in shaping experience. If you’re someone who notices the small details, brings energy to a team, and takes pride in creating a welcoming atmosphere, you’ll fit right in. Attitude matters. Presence matters. The way you show up sets the tone for everything that follows. There’s no one way to do this role — just the right mindset, a sense of ownership, and the drive to make every shift better than the last.