Payment Operations ManagerPayments Operations Manager
Edinburgh
4 days a week in-office
We're looking for an experienced Payment Operations Manager to join our dynamic and fast paced team on a permanent basis. This role will work alongside our current Payment Operations Managers and closely with the Head of Payments Operations. You will be responsible for looking after our client money collateral accounts, all their associated processes and controls. You will have a small specialist team that will work with multiple teams across the business in their day to day role. The objective of the role is to ensure that our customers' funds across many payment services and products are reconciled daily, allocated and managed appropriately within our regulatory requirements. This role is to manage the day to day scope of payment operations across many services provided to our clients. We are looking for a driven and agile Payments Operations Manager with meticulous attention to detail, drive and tenacity to ensure clients funds are allocated and protected.
The ideal candidate will be a dedicated, focused and highly organised individual, who can understand and presentplex payment, funding, treasury, settlement and collateral requirements and process information. You must be a team player when ites to getting the job done and assist wherever you can. It's worth noting that due to the nature of working for a start-up and in the new role, the environment will continually evolve and the ability to be flexible will be key. This is an exciting opportunity to join at a transformational stage in the business. You will be instrumental in building and enhancing our organisation.
About Modulr
1. Modulr ranked 18 on LinkedIn's 2019 Top Startups List in UK
2. Named an official Best Workplace by Great Places to Work in 2020
3. Ranked as the second fastest growing techpany in the UK by Dun & Bradstreet
4. Awarded £10 million from the BCR Fund to further develop our innovative product.
5. Recently received £9m in funding from PayPal Ventures
6. We have processed over 80m transactions to date with a value in excess of £50 billion of business payments.
7. We are multi-award winning and want to keep creating a world class product.
8. Most recently won 'Best Initiative from an SME' category at the Card and Payments Awards.
Modulr is a fintech scale-up that is breaking new ground within the payments sector. We are in a digital age when businesses need to move money 24/7 instead of operating within regular banking are under mounting pressure to manage their cashflow, control their costs,ply with regulations and handleplex supplier, customer and employment payment arrangements. Modulr develops cutting-edge API-first solutions that enable businesses to ovee these challenges and take control of their money.
The key tasks of your role may include:
9. Line management of a small specialised team
10. Work with clients to ensure we calculate adequate collateral provisions for managing their products and services.
11. You will meet with clients regularly to review report and manage collateral funding requests
12. You will work closely within the boundaries set by legal contracts, terms and conditions and payment scheme rules andpliance
13. Work closely with our finance, billing and FPA teams to ensure we effectively manage funds, recoveries and settlement obligations
14. Deputise and represent the Head of Payment Operations at a senior level on various riskmittees
15. Support the Head of Payment Operations with defining and updating appropriate payment policies and procedures.
16. Management of all daily operations across UK payment schemes and payment providers FPS, CHAPS, BACS, Direct Debit, Direct Debit Collections, Virtual & Physical cards and SEPA
17. Management of all daily treasury for all payments on various online and in-house platforms (BACS, Direct Debits, SWIFT, SEPA, CHAPS, Faster Payments), ensuring they are processed accurately and within cut offs and SLAs
18. Management of all BAU processes carried out by the payment analysts for reconciliations, treasury, customer support payment queries, recalls/indemnities/chargebacks/service downtime and payment exceptions
19. Liaise with internal and external stakeholders including senior colleagues and our partner banks
20. Define and present meaningful date and MI, analyse trends and forecasts
21. Monitor real-time payment/transaction flows, payment/transaction processing and activity to ensure all services are active and adhering to SLAs
22. Support the development and build knowledge within the team, providing coaching and guidance
23. Ensure all reconciliations and investigations arepleted in line with internal and external SLAs and in line with regulations
24. Collaborate with senior colleagues to resolve technical payment issues
25. Provide SME payment support to wider business and contribute to ad hoc requests or projects
26. Schedule and allocate work for the team
27. Continue to develop processes and workflows to increase efficiency within the team
28. Build out BAU processes for new product launches along side product team/Head of Payment Operations
29. Support incident management
30. Take part in on call, out of hours rota to aide/manage incidents and payment queries
31. Manage on-call rotas for payment operations team
About You: To join us as a Payments Operations Manager, you'll need:
32. You have 5-6 years' industry experience, with at least 3-4 years in a managerial role
33. Experience in managing a payments, finance, treasury, collections or other operational linked function ideally within Financial Services
34. You have experience of three or more of SEPA, Card Transactions, SWIFT or UK scheme payment processing
35. You will ideally have experience with at least one of the following, chargebacks, transaction monitoring, APP fraud, DD's or FPS
36. In depth knowledge and understanding of performing client money reconciliations and building reconciliation processes
37. Experience managing technical or operational change processes
38. You have excellent Microsoft excel skills
39. You arefortable engaging and presenting to other teams and senior stakeholders across the business to resolve queries/operational issues, sometimes within tight deadlines
40. You are structured, organised andfortable handlingpeting pressures
41. You are articulate with excellent verbal and writtenmunication skills
42. You have the desire and experience to improve processes and controls
43. You can think creatively, are driven and self-motivated
44. You have demonstrable ability to work with team members in a collegiate environment whilst independently managing your own time
45. You arefortable working in an early stage business, where time is critical, and priorities change frequently
46. The world of FinTech excites you!
Benefits
47. Share options incentive scheme and performance-based bonus scheme
48. Flexible benefits - £1000 to spend on benefits to suit you, including private medical insurance, gym membership, dental etc.
49. 33 days holiday (including bank holidays) plus your birthday off - choose which days you take off to relax and/or spend time with loved ones.
50. Learning opportunities - 2 day ModStart onboarding + ongoing development
51. Modulr hands-on - join your colleagues for ourpany wide events throughout the year.
52. MYNDUP
53. Bike to work / E-bike scheme
ModInclusion
At Modulr, we'remitted to building a diverse and inclusive culture where everyone feels they belong and can bring their whole self to work. We wee applications from candidates of all backgrounds as we believe it's the right thing for our people, our business, and themunity we operate in.
By submitting your CV you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview, or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing peopleops@modulrfinance - but please note that this means we will no longer consider you for the role you have applied for. Job ID 8080371002