Senior Operations Manager
Location: Newcastle Upon Tyne, England, United Kingdom
Job Overview
Are you passionate about driving operational excellence and shaping the future of sales development? In this pivotal role, you’ll lead the charge in building scalable, innovative processes that fuel pipeline growth and accelerate velocity. You’ll harness the power of AI and automation to optimize inbound and outbound workflows, ensuring seamless alignment across regions and every stage of the customer journey. With a focus on continuous improvement and data‑driven decision‑making, you’ll champion initiatives that boost SDR productivity, streamline operations, and elevate conversion outcomes. As a strategic partner to SDR leadership, you’ll foster cross‑functional collaboration, embed best practices, and design an operational infrastructure that empowers high performance and sustainable growth. This is a hybrid role – three days per week in our Newcastle hub.
Responsibilities
* Optimise SDR Processes for Scale: Continuously evaluate and enhance end‑to‑end SDR workflows across inbound and outbound motions to ensure scalability, consistency, and alignment with global best practices.
* Drive Productivity and Tool Efficiency: Assess and refine the use of the SDR tech stack (e.g., CRM, sales engagement, chat, and routing tools) to maximise team productivity.
* AI Enablement and Innovation: Evaluate and embed AI‑driven tools and capabilities into SDR operations to enhance lead prioritisation, outreach personalisation, and workflow automation.
* Data‑Driven Decision Making: Partner with Marketing Ops, BI, and Sales Ops to analyse funnel performance, lead conversion, and pipeline contribution, translating insights into operational improvements.
* Point of Contact for Regional SDR Operations: Act as the go‑to operational lead for the UKIA SDR organisation, providing real‑time support on tooling, process issues, and best practice adoption.
* Operational Excellence & Issue Resolution: Identify recurring business challenges and implement structured solutions to improve efficiency and consistency.
* Cross‑Functional Collaboration: Work closely with regional Sales and Marketing leaders (Director and VP level) to align on business priorities and ensure follow‑through on agreed actions.
* Enablement & Adoption: Partner with the Enablement team to support the rollout and adoption of new tools, processes, and training programmes.
Qualifications
* 5+ years of experience in sales operations, business operations, or revenue operations within a B2B software/SaaS environment.
* Proven experience leading structured operational improvements across cross‑functional teams, ideally within a sales development or commercial environment.
* Strong background in continuous improvement methodologies (e.g., Lean, Six Sigma, Agile) and experience facilitating process mapping and service improvement workshops.
* Demonstrated ability to design and implement scalable operational frameworks that drive productivity, efficiency, and consistency.
* Strong analytical, project, and business analysis skills with a track record of translating business needs into operational solutions.
* Proficiency in Microsoft Office tools including Excel, Word, PowerPoint, Outlook, Visio, and Project.
* Experience evaluating and integrating emerging technologies, including AI, to enhance operational performance and team effectiveness.
* Excellent communication and stakeholder engagement skills, with the ability to influence and collaborate across senior leadership and global teams.
* Proficiency with CRM (e.g., Salesforce), sales engagement platforms (e.g., Outreach, Salesloft), and marketing automation tools (e.g., Marketo, HubSpot).
* Experience working across international markets would be ideal.
Personal Attributes
* Data and process driven.
* Independent performer who leads by example.
* Comfortable rolling up sleeves and tackling complex business challenges.
* Continuous learner who consistently seeks improvement.
* Innovative thinker who approaches problem solving creatively.
* Collaborative team‑builder who fosters strong relationships with stakeholders across the business.
Benefits
* Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top‑up by Sage.
* 25 days of paid annual leave with option to buy up to another 5 days.
* 8 bank holiday days.
* Paid 5 days yearly to volunteer through the Sage Foundation.
* 50% income protection.
* Holiday buy & sell.
* Comprehensive health, dental, and vision coverage.
* Work‑away scheme for up to 10 weeks a year.
* Ongoing training and professional development.
* Hybrid working.
* Healthy‑Mind app membership.
* Visio networking and wellbeing memberships.
Additional Information
* Seniority level: Mid‑Senior.
* Employment type: Full‑time.
* Job function: Management and Manufacturing.
* Industry: Software Development.
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