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Client:
Jo Malone London
Location:
St Albans, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
5b86aaec5eaa
Job Views:
3
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
We are looking for a dynamic and inspirational Boutique Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.
Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations, floral crowns, graffiti artists, chocolate tasting, and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will be accountable for the smooth running of the store and ensuring your team aligns with the Boutique and Brand vision. The role also requires coaching and inspiring your team, ensuring their development and exceeding KPIs.
Compensation and Benefits
* Competitive industry salary
* Annual Leave & Family Leave
* Product discount/Staff Product Concession monthly credit spend allowance
* Mental Health Wellbeing Initiatives (Unmind App and Employee Assistance Programme)
* Benefits platform with exclusive discounts and offers
* Work Life Connections – Employee Assistance Programme
* Extensive Training & Development
I,D&E STATEMENT
We are looking for a dynamic and inspirational Boutique Manager to lead, coach, and develop our team of Sales Advisors to achieve sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.
Creativity is our day to day. From signature Hand and Arm massages to hosting wedding consultations, floral crowns, graffiti artists, chocolate tasting, and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will also be to elevate these in-store events and draw success from them. You will be responsible for the smooth operation of the store and ensuring your team aligns with the Boutique and Brand vision. The role also involves coaching and inspiring your team, ensuring their development, and exceeding KPIs.
Qualifications
You will have:
* Proven retail management or assistant retail management experience, preferably within beauty or a fast-paced retail environment
* Experience setting sales and customer service targets, sales analysis, and staff scheduling
* Previous retail operations experience including inventory and facilities management and cash reconciliation
* Proven track record of leading, coaching, and developing a team to succeed
* Experience of creating and executing in-store events
* Flexible availability across days/hours. Please discuss your availability with the hiring manager before/during the interview to ensure work-life balance.
* Proficient in Microsoft Office
* Proof of right to live and work in the country
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