Trade Counter Sales Assistant
Location: West Hampstead, NW6
Salary: £32,000 - £34,000
Hours: Monday - Friday 8:00am - 6:00pm, Alternate Saturdays 7:00am - 1:00pm
We are a well-established, family-owned builders’ merchant looking for a friendly and knowledgeable Trade Counter Sales Assistant to provide excellent customer service and ensure the smooth running of our busy trade counter.
Benefits:
*
Pension scheme
*
Group life assurance up to 3x salary (subject to length of service)
*
Complimentary breakfast daily
*
Staff discount
*
Cycle to work scheme
*
Employee Assistance Programme
*
Long Service Awards
*
20 days of annual leave plus bank holidays
*
Your birthday off, every year
Responsibilities:
*
Provide a warm, professional welcome to all customers, offering knowledgeable advice and assistance.
*
Manage in-store deliveries, both incoming and outgoing.
*
Handle telephone enquiries promptly and communicate effectively with both customers and team members.
*
Process customer orders and assist with stock replenishment.
*
Respond positively and efficiently to customer requirements.
*
Support periodic stock counts as needed.
*
Picking for deliveries and online orders.
Requirements:
*
Proven experience in delivering exceptional customer service in the construction/builders merchant industry.
*
A ‘can do’ attitude.
*
Solid knowledge of hardware products and building materials would be an advantage.
*
Strong communication skills with a confident, customer-first approach.
*
A team player who thrives in a busy, fast-paced environment.
*
Ability to manage tasks efficiently and remain motivated under pressure