IT Helpdesk Support Administrator
Full-time, Permanent, Harrogate Office Based
Offering £21,000 - £24,000 Basic Salary plus Great Benefits
Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for an IT Helpdesk Support Administrator to join their technical support team in a fast paced and proactive environment.
IT Helpdesk Support Administrator - Key Accountabilities
To provide support for all IT related admin ensuring that the asset management system is up to date for all hardware and software purchases. Assisting first line to triage incoming calls in a timely manner or escalating to the appropriate team for resolve. To provide support to the helpdesk with project builds in line with processes.
1. To keep the asset management system up to date and accurate.
2. Assist in the maintenance of the mobile phone estate
3. Assist with the IT Digitalization project, contributing ideas and assisting implementation
4. Assisting purchasing of new software
5. To ensure that software has not been installed illegally onto the company network and end devices
6. Reconciliation of installed number of licenses on the network against the number of licenses purchased
7. To ensure that no rogue software or media has been installed onto the network eg. music down...