Operation Manager Security
Contract: Healthcare
Location: Coventry, CV2 2DX (University Hospital)
Hours of work: 37.5 - 5 days over 7, on a rotational 24/7 shift system (06:00–14:00 / 14:00–22:00 / 22:00–06:00)
Contract Type: Permanent
Job Description
This is not a traditional security guarding role. The position sits within a Safe and Wellbeing service, supporting clinical environments where patients may present with complex needs, including mental health challenges, distress, or behaviour that may become volatile and present risk to themselves, staff, or others.
The role is central to maintaining a safe, calm, and well-managed environment that enables clinical teams to deliver patient care effectively while ensuring the safety and wellbeing of all staff, patients, and visitors.
Key Responsibilities
* Lead the day-to-day operations of the Security & Wellbeing service within a healthcare environment
* Support staff working in environments involving distress, behavioural escalation, and mental health-related incidents
* Ensure safe, structured, and effective responses to incidents involving risk to staff, patients, or visitors
* Work closely with NHS clinical and operational teams to maintain safe patient care environments
* Manage staffing levels, shift allocation, and operational continuity across a 24/7 service
* Monitor service delivery, performance standards, and compliance with operational procedures
* Conduct incident reviews, risk assessments, and contribute to continuous service improvement
* Maintain accurate operational reporting and effective communication with senior stakeholders
Professional and Personal Competencies / Qualifications
We are seeking a confident, people-focused leader who can operate effectively in a complex and fast-paced healthcare environment.
Essential Requirements
* Strong experience in people management within operational or frontline environments
* Ability to remain calm, professional, and structured under pressure
* Excellent communication and stakeholder engagement skills
* Experience managing teams and delivering service in a structured operational setting
* Willingness to work a rotational shift pattern, including nights and weekends
* Commitment to training, development, and continuous improvement
Desirable
* Experience within healthcare, mental health, or public-facing operational services
* Background in security, safety, or incident response (not essential)
* Experience managing large teams or 24/7 operational environments
* Understanding of safeguarding or risk-based service delivery
Equal Opportunity and Diversity
We are committed to creating an inclusive, respectful, and supportive working environment. Applications are welcomed from individuals of all backgrounds, and we actively promote diversity, equality, and wellbeing across our workforce. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
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