Insurance Client Service Advisor - Aon Global Client Network (Chelmsford)
Aon's UK Retail business is currently recruiting a Client Service Advisor to join our Aon Global Client Network (AGCN) team. This is a hybrid role, offering the flexibility to work both virtually and from our Chelmsford office.
What the day will look like
* Provide the highest level of service to each assigned Client in line with the agreed SoSA and fully understand the Client's business and insurance requirements.
* Formulate questionnaires, reports, presentations and any other client documents etc, as required including visits to Clients.
* Communicate terms of settlement to Client, ensure premiums are debited (and allocated appropriately where vital) and assist with maintenance of credit control standards.
* Comply with regulatory and other standards as advised by line management.
* Understand and follow ICOBS rules, Sarbanes Oxley, BiPar and Aon business procedures. Aon UK Limited is authorised and regulated by the Financial Conduct Authority.
* Update Aon systems (such as acting documents, Acturis) per agreed parameters and identify improvements in Client risk & insurance programme design.
* Identify potential improvements in programme design for Clients and make recommendations.
* Implement recommended changes for Clients, if required.
* Negotiate renewal terms, mid‑term adjustments and cover extensions.
* Undertake negotiations with insurers as agreed, marketing & negotiating terms with the Aon Facilities as required, fully support the broking function to achieve optimum solution for the client.
* Prepare comprehensive marketing presentations and the renewal report, working with the Broking Managers to prepare full cover comparisons as required.
* Build and develop effective working relationships with Insurers and where appropriate, differentiate with the Client; the cover, service and industry knowledge that a specific Insurer could deliver to them.
* Co‑ordinate global programmes and effectively connect with the global network and Global Risks.
* Provide ongoing communication with the client following queries/alterations and ensure the Client is kept appraised of developments. Identify revenue development opportunities on allocated Client accounts and make recommendations.
* See opportunities for revenue growth using knowledge of products/services in the wider Aon community.
How this opportunity is different
You’ll join a highly engaged and collaborative team known for strong levels of job satisfaction and support. The Aon Global Client Network has a proven track record of investing in its people, with a clear focus on development through structured training, coaching and ongoing support. You’ll be encouraged to grow your skills, broaden your experience and work towards your long‑term career goals within Aon.
Skills and experience that will lead to success
* Experience within commercial insurance is desirable and will be an advantage.
* Currently working towards, or with a genuine desire to undertake, professional insurance qualifications.
* Highly organised, with the ability to prioritise workload, manage multiple tasks and deliver work accurately and on time.
* A strong understanding of FCA principles and procedures is desirable.
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