Title: Service Desk Administrator
Location: Dagenham
Salary: £23,000 - £25,000
Days/ Hours of work: Monday - Friday, 08:00 - 17:00
Benefits
· On-site parking
· Full in-house training
· Amazing company culture
· Clear progression opportunities
· Regular team socials
· 28 days of annual leave (inclusive of public holidays)
· Annual reviews
The company
An established facilities company based in Dagenham are looking for an organised and proactive Helpdesk Administrator to join their Service team. You will be responsible for organising the 24hr servicing and emergency repairs at customers' premises. Always providing amazing customer service.
Duties
· Logging and managing all quote acceptances and uplift approvals, job costing, and ordering parts as required verifying any site survey, and contract documentation for appropriate definition and accuracy.
· Liaising as required with the customer to resolve any technical issues and site access/arrangements.
· Ensure all jobs are up to date on the company system and also with the customer.
· Liaising with Engineers.
· Prepare the daily job book to enable the Workshop Manager to plan workshop resources.
· Submitting lists of materials required to the Workshop Manager and approved ...