Job Title: Administrative Officer (Highways Support) Location: Winchester Contract Type: 9 - 12 month contract initially Salary: £13.95 per hour Role Purpose Putting our customers at the heart of everything we do, you will deliver high quality customer service that maintains and builds valuable customer experiences. Our Highways team work together to maintain and improve over 5,500 miles of local road networks in Hampshire. You will play a vital role in supporting the delivery of our core services and processes at the Highways Operation Centre. Role Responsibilities As a Customer Relationship Officer, you will play a key role in delivering excellent customer service. Your main responsibilities will include: Engaging with customers - public, councillors and senior leaders to process complaints and enquiries. Effectively and efficiently process a wide range of customer enquiries, using various customer contact channels. Accurately log and maintain all enquiries on our database system to maintain accurate records, in line with Universal Services Directorate and Council procedures. Investigating complex enquiries and actively try to resolve at first point of contact. Managing our customer expectations. Write bespoke responses to complaints Hampshire Highways receive. These responses are of the high quality, within our SLA's and comply with Hampshire Highway processes and statutory responsibilities. Develop a...