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Customer success representative

Ireland
Alkimii
Posted: 28 July
Offer description

We have an exciting new role for a passionate, ambitious, ‘go-getter’, who wants to be part of a hospitality software scale-up company.

As a hospitality business, we know how important it is to deliver 5 star service and that is what this role will do on a day-to-day basis. This role will focus on being the first point for our customers, providing timely responses and resolutions to all queries in a friendly and professional manner.

Before you apply, we feel it’s important that you know a bit more about us…

We:

* Enjoy being up early enough to see the sunrise
* Appreciate a good barista coffee
* Discipline ourselves with morning workouts
* Feed our curiosity with a good book
* Don’t take ourselves too seriously
* Constantly ask ourselves how we can make it easier for our customers
* Love long walks on the beach (yes, really!)

And some details we feel best describes our new addition to the Team…

You:

* Want to be part of something exciting
* Want to grow your professional network
* Are comfortable expressing your opinions
* Hold the door open for the person behind you
* Are bursting with creative ideas
* Know the difference between chess and checkers
* Want to be more than just another employee in a big firm
* Know the real reason some places offer pingpong tables and sleep pods…(we don’t by the way)

This role will involve:

* Office based 4 days per week
* Lots of talking
* Troubleshooting
* Active listening
* Thinking on your feet
* Anticipating and exceeding customer needs
* High levels of organisation, prioritising and initiative
* Responding to customer calls and emails on a daily basis

It will ideally suit someone:

* With previous customer service experience
* With Hospitality experience
* Who thrives under pressure
* With incredible organisational skills
* Who is outgoing and confident
* Enjoys an office based environment yet flexible to travel on occasion

Essential for the role:

* High levels of computer and tech skills
* Eligibility to work full time in Ireland
* Appetite for learning and development
* Fluent written and verbal English
* Excellent communication skills
* Team player
* High levels of attention to detail

What can you expect from us:

Full time competitive salary

Clevercards - Employee Benefits -

???? Wellbeing programs, learning and growth opportunities

️ Flexible working week, because we take seriously the productivity and wellbeing of our team

You will work on meaningful and challenging tasks in a relaxed yet supportive environment.

4,000 Employee Referral Program

Work in a beautiful building located on Skerries Harbour overlooking the pier! we get the best sunsets!

Quarterly team meet-ups

All sounding good? Check out what your new commute might look like: https://goo.gl/maps/cf5LPcJmCBBPYZFR8

#J-18808-Ljbffr

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