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UX Designer - Customer - Loyalty, London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
22f35975aa75
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Tesco UK • London • Full-Time • Apply by 28-May-2025
About the role
We’re looking for a resourceful, imaginative and ambitious Midweight UX Designer to join our multidisciplinary team. As a Midweight UX Designer at the UK’s largest supermarket, you’ll be shaping experiences that help millions of people shop better. You’ll help discover new opportunities, contribute to intuitive and effortless solutions that improve every stage of a customer’s shopping journey. You’ll understand business goals and user expectations, creating design solutions that exceed both. You’ll become an expert in testing, iterating, and improving your work and process.
Audiences are large and diverse, with 11 million active app users and over 1 million online grocery orders weekly. You’ll need a strong passion for human-centered design, customer research, data, and analytics. Collaboration with skilled UX/UI designers, researchers, writers, service designers, data experts, product managers, and developers is essential. Experience with our digital design system is also important, whether to enhance prototypes or shape entire user journeys.
What you can expect
Join a business that values your expertise and supports your growth. Work within a talented, diverse team that shares your drive. Enjoy a hybrid work model for a healthy work/life balance and a competitive benefits package.
Benefits include:
* Annual bonus scheme up to 20%
* Holiday entitlement starting at 25 days plus a personal day and bank holidays
* Private medical insurance
* 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, plus additional paternity leave
* Free virtual GP service, Employee Assistance Programme, and mental wellbeing support
Responsibilities
* Design projects from start to finish, simplifying complex experiences
* Participate in all UX activities including discovery, design sprints, wireframing, prototyping, and mapping
* Collaborate with Product Managers to understand customer problems and hypotheses
* Advocate for human-centered design inside and outside your team
* Work within agile squads to enhance digital products
* Partner with UX researchers to develop empathy and validate designs through testing
* Use data to inform your work
* Identify new opportunities through collaboration
* Work with multidisciplinary teams to explore and implement improvements
* Facilitate workshops and design sessions
* Create inclusive, accessible designs following W3C guidelines
* Deliver high-quality work efficiently using the Digital Design System
* Contribute to evolving the Design System
* Educate others on the value of design
* Provide feedback and mentorship within your team
* Support a positive, inclusive team culture
Minimum requirements
* Strong portfolio demonstrating web, responsive, and native app design
* Experience in high-profile, customer-facing projects
* Passion for solving product problems with a focus on strategy, research, and accessibility
* Understanding of iterative design processes and research methods
* Proficiency with Figma, Sketch, Marvel, Miro, Axure, or similar tools
* Ability to use quantitative and qualitative insights for decision-making
* Experience conducting user research and usability testing
* Design experience for web and native applications with accessibility in mind
* Strong communication skills and ability to present to diverse audiences
* Mentoring skills for junior team members
* Experience in retail is a plus
About us
We’re a diverse company involved in supermarkets, technology, and mobile networks, committed to improving daily life for our customers and communities worldwide. We support flexible working and are proud to be a Disability Confident Leader. If you need support during the application process, please reach out. Don’t hesitate to apply even if you don’t meet every requirement.
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