As a Quality Control Team Leader at DFS, you will lead and develop a high-performing team to maintain excellent product quality and operational efficiency. You’ll be responsible for managing performance, ensuring compliance with company policies, and aligning processes with strategic goals.
This hands-on role involves prioritising workloads, overseeing timely repairs, and driving continuous improvement through coaching, training, and cross-skilling. Strong leadership, communication, and problem-solving skills are essential, along with the ability to manage resources, monitor KPIs, and collaborate effectively across teams.
Full time | Permanent | PM Shift
4 day working week
Salary up to £37,142.28 per year, depending on experience.
What you'll be doing
Manage absence and performance within the section
Lead, development and coach staff to ensure KPIs are hit
Succession planning in place
Ensure that the Company’s Health & Safety Policies are rigorously applied.
Compliance with the Company’s policies and directives.
Use a proactive approach to manage the workload and staff levels
Ensuring that wages are correct and truly representative of the section performance
Ensure that the daily loads are cleared in priority order
Repairs are completed in a timely manner and the information recorded and trends identified
Effective training in place to ensure all staff are competent with product knowledge and factory processes
Approachable and positive, able to motivate staff
Manage, coach and develop a high performing team that meets agreed objectives, delivers results and looks to continuously improve
Ensure the team are cross skilled, so that holidays and absence does not impact on the quality of or delivery of any standard work
Set departmental objectives/KPI’s which align to the overall business strategic goals
The role is for you if...
In an ideal world you have:
Strong analytical and problem solving skills
Able to manage effectively a team of people
Ability to deliver results through a team of people
Able to manage and develop relationships with internal and external stakeholders
Ability to be able to collate and present information and data
Ability to manage and prioritise team workloads
Constant and clear communication with all other TL’s & sections
5 years experience in a similar role (Desirable not essential)
Experience in managing teams
About DFS
It takes a whole lot of passion to be at the centre of what makes a house feel like home — and that’s just what we do at DFS. We’re the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills — so you can really ‘find your thing’.
We want you to really feel at home at DFS, with the support you need to do your best work, as well as a range of great benefits:
* Holiday allowance – the time you need to rest and relax (and the longer you’re with us, the more time you’ll get!)
* Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member
* Access to a range of high street & online discounts from: Sainsbury’s, ASOS, Currys PC World, IKEA, John Lewis and more.
* Discounted Gym and Cinema memberships to help you unwind
* Progression and Development opportunities to grow your skills
* Salary Up to £37,142.28 DOE + Benefits package
* Frequency Annual
* Contract Type Full Time
* Closing Date 30 August, 2025
* Job Category Manufacturing
* Business Unit Manufacturing
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