Job Description
Role: Field IT Support Engineer (MSP Environment)Location: BromsgroveSalary: £33,000
Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to meet you.
The Role:
As a Field IT Support Engineer, you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same.
You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner.
Key Responsibilities:
* Provide on-site and remote 1st to 2nd line support to a variety of clients
* Diagnose, resolve, or escalate hardware and software issues
* Install and configure desktops, laptops, printers, and other peripherals
* Support network infrastructure: routers, switches, firewalls, and Wi-Fi
* Maintain documentation for client environments and service activities
* Collaborate with internal service desk and project teams
* Deliver outstanding customer service and communicate effectively
What You'll Need:
* 2+ years in a technical support role (MSP experience a strong advantage)
* Solid knowledge of Windows 10/11, Office 365, Active Directory, and basic networking
* Experience supporting cloud platforms (e.g., Microsoft 365, Azure, etc.)
* Strong troubleshooting skills and a calm, methodical approach
* Full UK driving license and willingness to travel to client sites
Ready to Apply?Send your CV and a short note to [email address], or apply via our website: [Insert Link]
Join us in delivering first-class IT solutions and making tech work for people.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.